Shipping policy

Shipping Policy

Thanks for shopping with https://himobikes.com/. International shipping might experience delay due to covid-19. to keep track of your order, contact https://himobikes.com/ (support@himobikes.com) so we can provide you the order’s tracking number.

 

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 Order Cut-Off Time:23.00 PM (GMT+8) CST

Processing Time:1-2 Business Days (Monday to Friday)

 Countries available for delivery： 3-5 Business Days (Monday to Friday)

 

Where does we Ship?

Currently we could ship to Poland, Germany, UK, Ireland, Austria, Spain, Slovenia, Slovakia, Belgium, Portugal, Italy, Netherlands, Luxembourg, China, Denmark, Czech, Finland, France, Greece, Estonia, Hungary and Romania.

 

Shipping Cost & Transit Time

Country	Estimated Delivery Time	Shipping Cost	Courier
Poland	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Germany	3-5 days	€4.99 (Orders below €300)	DHL
	3-5 days	Free Shipping  (Order over €300)	DHL
United Kingdom	3-5 days	€4.99 (Orders below €300)	TUFFNELLS/DPD
	3-5 days	Free Shipping (Orders over €300)	TUFFNELLS/DPD
Ireland	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Austria	3-5 days	€4.99 (Orders below €300)	DHL
	3-5 days	Free Shipping (Orders over €300)	DHL
Spain	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Slovenia	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Slovakia	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Belgium	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Portugal	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Italy	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Netherlands	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Luxembourg	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Bulgaria	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Denmark	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Czech	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Finland	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
France	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Greece	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Estonia	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Hungary	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD
Romania	3-5 days	€4.99 (Orders below €300)	DPD
	3-5 days	Free Shipping (Orders over €300)	DPD

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@himobikes.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

As we want to be as transparent as possible, goods that are purchased from overseas are subjected to customs import duties or widely known as Value Added Tax (VAT), excise duties. This is a standard practice in some countries and they are collected by your local government customs authorities. All of our products have stock in our EU warehouses. We prepay the customs duties for our Europe shipments so you do not need to pay an extra sum after placing an order with us.   How Do I Know That My Order Has Bean Shipped? You will receive a shipment notification email once your order has shipped. The email will contain the tracking information.